Privacy Policy – Semper Fi Home Inspection App

Effective date: April 2026

Last updated: October 8, 2026

This policy covers the Semper Fi Home Inspection app on Google Play, the web app at app.semperfiservicesolutions.com, and the home-screen web app on iPhone and iPad (together, "the app"). It explains what the app collects, why, who else handles it, how long it is kept, and how to delete it.

If you are a client of our own inspection services, the privacy policy at californiabuildinginspections.com/privacy-policy applies to you instead.

1. Who We Are

Semper Fi Home Inspections

Temecula, California

support@semperfiservicesolutions.com · 650-489-2592

2. Our Commitments, in Plain Terms

We never sell your data, and we never share it for anyone's advertising or marketing.
Your inspection data is used only to run the app for you. It is not used by any other business, including any insurance business, for any purpose.
No AI company ever receives your reports, findings, notes or photos. The app does not use AI to process your content.
The app does not run advertising, advertising pixels, or product analytics, and does not track which screens you use.
The app does not request or use your device location.
You can delete your account from inside the app at any time, and it permanently deletes your inspections and photos.
The email you send from the app goes through your own email account, not ours. We never see those messages.

3. What the App Collects

Account Information

Your name, email address and password (stored only as a secure hash)
Your company profile: business name, contact details, license numbers and report logo
Your language preference
For organization accounts: which inspectors, front office accounts and sub-offices belong to the organization, and a record of edits made to shared inspections
Invitations to join an organization: the email address the invitation was sent to, who sent it, when, and whether it was accepted, declined or cancelled. This is kept whether or not the person joins

Your Connected Email Account

If you connect your own email account so the app can send on your behalf: the mail server name, the port, the username, and your password stored in encrypted form
Whether a test message succeeded, and the reason your mail provider gave if a message failed, so the app can show you what to fix

Inspection Information You Enter

Property addresses and property details
Your clients' names and contact details
Inspection notes, findings, comments, narratives and photographs
Work orders, and the names and contact details of crew members you assign them to
Photographs a crew member takes of their own work through the work-order link, and the name they type on that page, which is stored with each photograph so you can tell a picture of the problem from a picture of the repair
What a crew member says about the work: a note, whether a job is still in progress, and the reason they give for it – such as waiting on a part – kept with the name they typed and the time they said it, so the record of what happened to a job survives after the job is finished
The reports and spreadsheets the app generates

Property Management Information (property management companies only)

Properties, buildings and unit numbers; whether each unit is occupied, vacant, down or being made ready, and when that changed
Certificate and recertification dates, maintenance schedules, smoke and carbon monoxide alarm and pest-control logs, and key and lockbox logs (staff names only)
Vendors you add: company name, trade, business phone, business email and insurance certificate dates
Unit inspections and voucher inspections: the address and unit number, the deficiencies recorded, the inspector's notes and photographs, and the pass or fail result. There is no field for a tenant's name, and none is collected
Maintenance requests: see "Tenants" below

Subscription Information

Your subscription status and the date your access runs through
On Android, a purchase token from Google Play used to verify your subscription. On the web and iPhone/iPad, a customer and subscription record from Stripe. We never receive or store your full card number.

Technical Information

A device identifier, used to enforce the limit on how many devices can use one account
Crash reports from the Android app (device model, operating system version and the error), used only to find and fix bugs
Standard server logs (IP address, request time, error codes), used for security and troubleshooting

4. How We Use It

To run the app: store, sync and back up your inspections, and generate your reports
To manage your account, your devices and your organization's seats
To verify and manage your subscription
To send service emails, such as password resets, access-expiring notices and overdue work-order notices
To sign in to your own email account, if you have connected one, so the app can send your work orders and agreements as you
To answer support requests
To fix bugs, keep the app secure and prevent misuse
To comply with the law
We do not use your data for anything else.

5. Who Else Handles It

We use a small number of service providers, only to run the app, under their own security and privacy obligations:

Railway – application hosting and database
Cloudinary – photo storage
Google Play – Android subscriptions and billing
Stripe – web and iPhone/iPad subscriptions, billing and sales tax
Google Firebase Crashlytics – Android crash reports
Resend – delivery of our own service emails to you, such as password resets and access notices. It is not used for the email you send from the app. See section 6.
Google Workspace – support email

Other people see your information only when you direct it:

Anyone you send a report or spreadsheet to
Crew members you assign a work order to, who receive a private link showing that work order
If you belong to an organization account, its front office accounts, sub-offices and working owner, who can view and manage the organization's inspections
If you accept an invitation to join an organization, that organization can then see the inspections on your account – including ones you recorded before you joined. Nobody can add your account to an organization without your agreement: an invitation has to be accepted by you, from your own account, and nothing changes until you accept it

We may also disclose information when the law requires it, or to establish or defend a legal claim. If the app is ever sold or transferred, this policy continues to apply to data collected under it.

6. Email You Send Through the App

The app sends work orders, agreements, signed copies and invitations to join your organization through your own email account, not through ours. You connect your account once, and from then on those messages leave from your address, arrive under your name, and replies come back to you.

To do that we store the server name, the port and the username you give us, and your password in encrypted form. The encryption key is held separately from the database. Your password is never displayed again after you enter it, is never returned by the app, and is not visible to us. You can replace or remove it at any time.

Messages sent through your connected account go directly from your email provider to the people you send them to. We do not receive, store or have access to their contents, or to any reply. Your email provider handles those messages under its own terms and privacy policy.

Until you connect an account, the app cannot send email on your behalf. Nothing is sent through a shared address belonging to us or to anyone else. You can still copy a work order link at any time and send it yourself.

You are responsible for the email account you connect, for keeping it working, and for whatever your provider's own terms and sending limits require of you. We do not guarantee delivery of messages sent through it.

7. Where Your Data Is Stored

Inspections are saved on your device first so the app works offline, then synced to our servers. Photos you take during home and REAC inspections in the Android app are also saved to your device's gallery, in the "Semper Fi Inspections" album, so you keep a copy on your device. Data is encrypted in transit, and our hosting and storage providers encrypt it at rest.

Our servers are in the United States. If you use the app from outside the United States, your data is transferred to and processed in the United States.

8. How Long We Keep It

While your account has access, we keep your data so the app can work.

If your access lapses, your data is kept for 60 days so you can resubscribe and pick up where you left off. After 60 days without access, your account, inspections and photos are permanently deleted.

If you delete your account, your data is deleted immediately.

Work orders: the email address a work order was sent to is removed 60 days after it was sent. The record that a work order was sent, and when, is kept with the inspection.

Maintenance requests from tenants are kept with the property they were made for. They are deleted when the property management company deletes the request's property or its account, or when the account is deleted after 60 days without access.

Billing and tax records held by Google Play and Stripe are kept by them as required by law.

9. Deleting Your Account

In the app: open the main screen, tap Delete My Account, and confirm. This permanently deletes your account, inspections, rooms, findings, photos and report logo from our servers.

Most of your data can be deleted by you, inside the app, without deleting your account. Individual inspections, photographs, findings, narratives, your report logo, shared work order links and your connected email settings all have a Delete option where they appear. Nothing needs to be requested from us and nothing waits on us.

If you want something deleted that you cannot reach yourself, email support@semperfiservicesolutions.com from the address on the account and we will do it.

By email: send your request from the email address on the account to support@semperfiservicesolutions.com. We will delete it within 7 days.

Deleting your account does not cancel a Google Play subscription. Cancel it in the Google Play Store under Payments & subscriptions.

10. Your Clients' Information

Inspectors enter information about their clients and properties into the app. For that information, the inspector decides what to collect and why, and we store it on the inspector's behalf. Inspectors are responsible for telling their clients how their information is used and for obtaining any consent the law requires. A client who wants their information corrected or deleted should contact the inspector, and we will help the inspector do it.

11. Tenants and Maintenance Requests

Property management companies that use the app can put a QR code or a link on a flyer so their tenants can report a maintenance problem. If you are a tenant using that page:

What is collected: your unit number, the building if there is more than one, what kind of problem it is, how urgent it is, your description, whether maintenance may enter and whether there are pets, and a photograph if you choose to add one. The page does not ask for your name, phone number or email address, and asks you not to include them.

Who receives it: the property management company that gave you the code, its office staff, and the crew members it assigns the repair to. Your photograph is stored with Cloudinary and is attached to the email the office receives.

Your reference: after you send a request you are given a reference such as K7QX-2M9P. Anyone with your building's code and that reference can see only whether the request was received, assigned, in progress or done, and the dates - nothing else.

The property management company decides how the request is used, the same way an inspector does for a client (section 10). For a correction or deletion, contact your property management company, and we will help them do it.

12. Security

We use reasonable administrative, technical and physical safeguards, including encryption in transit and at rest, hashed passwords, and restricted access to our systems. Email account passwords you give us are encrypted with a key stored outside the database, so a copy of the database alone cannot reveal them. No system is perfectly secure. If a breach affects your personal information, we will notify you, and any regulator the law requires, without unreasonable delay.

13. Your Privacy Rights

Depending on where you live, including California and other U.S. states with privacy laws, you may have the right to:

Know what personal information we collect, use and disclose
Get a copy of your personal information
Correct inaccurate information
Delete your personal information
Opt out of the sale or sharing of personal information – we do not sell or share it, so there is nothing to opt out of
Limit the use of sensitive personal information – we do not use it beyond running the app
Not be discriminated against for using any of these rights

If you are in the European Union, the United Kingdom or Switzerland, you also have the right to restrict or object to processing, to data portability, and to complain to your local data protection authority. We process your data to perform our contract with you, to meet legal obligations, and for our legitimate interest in keeping the app secure and working.

To make a request, email support@semperfiservicesolutions.com. We will confirm receipt within 10 business days and respond within 45 days. We will verify your identity before acting, and you may use an authorized agent.

California residents: in the past 12 months we have collected identifiers, commercial information (subscription records), and visual information (inspection photographs and photographs tenants add to maintenance requests), for the purposes in section 4. We have not sold or shared personal information.

14. Children

The app is for professional inspectors and is not intended for anyone under 18. We do not knowingly collect information from anyone under 18.

15. Changes to This Policy

If we make a material change, we will update the date at the top of this page and notify account holders by email or in the app before the change takes effect.

16. Contact

Questions, requests, or anything you think this policy gets wrong:

support@semperfiservicesolutions.com · 650-489-2592

Semper Fi Home Inspections, Temecula, California